At Glam Dress Store, we want your shopping experience to be as flawless as our best-selling corset dresses. That’s why we offer transparent shipping options and a hassle-free returns policy for when you need that perfect fit.

Shipping Information

Order Processing

Our Bristol-based team hand-picks and carefully packages your glamorous items within 1-2 business days of receiving your order (excluding weekends and holidays).

Shipping Options

We offer two fabulous shipping methods to suit your needs:

  • Standard Shipping (£12.95):
    • Shipped via DHL or FedEx
    • Delivery within 10-15 business days after dispatch
    • Includes tracking information
  • Free Shipping (Orders over £50):
    • Shipped via EMS
    • Delivery within 15-25 business days after dispatch
    • Includes tracking information

Please note: We currently ship worldwide except to some Asian countries and remote locations. Delivery times may vary depending on customs processing in your country.

Our Glam Guarantee Returns Policy

We stand behind every statement piece in our collection. If your purchase doesn’t make your heart skip a beat, our easy returns process ensures you can shop with confidence.

Returns Timeline

All returns must be initiated within 15 days of receiving your order. Items must be:

  • Unworn and unwashed
  • With original tags attached
  • In the original packaging

How to Return or Exchange

Step 1: Request Your Return/Exchange

Email our Style Squad at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Style Tip: Use our ready-made template for faster processing:

Subject: Return/Exchange Request for Order #[Your Order Number]

Dear Glam Dress Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return:
– [Product Name] in [Size/Color]
– [Product Name] in [Size/Color]

Reason for return: [Please specify – e.g., size issue, changed mind, etc.]

For exchanges, I would like:
– [New Product Name] in [Size/Color] OR
– Store credit

Please advise next steps.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]

Step 2: Wait for Approval

We’ll respond within 24-48 hours (excluding weekends) with your return authorization and shipping instructions.

Step 3: Ship Your Return

Once approved, send your return to:

Glam Dress Store Returns
29 St Nicholas St
Bristol, GB BS1B 1CB

Please include your order number and RMA (Return Merchandise Authorization) number provided in our email.

Step 4: Receive Your Refund or Exchange

We’ll process your request within 3-5 business days after receiving your return.

Refund Details

Your glam refund will be issued to your original payment method:

  • Credit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Original shipping fees are non-refundable unless the return is due to our error.

Exchange Details

  • We’ll ship your new item once we receive your return
  • Price differences will be charged/refunded as needed
  • Free shipping on your exchanged item

Non-Returnable Items

For hygiene reasons, we cannot accept returns on these glam essentials:

  • Bralets
  • Bodysuits
  • Final sale items (clearly marked)

International Returns

Our global glam squad can return items too! Please note:

  • You’re responsible for return shipping costs
  • Mark the package as “Returned Goods” to avoid customs fees
  • Refunds will be in GBP and may vary slightly due to exchange rates

Glam Tip: Still unsure about sizing? Check our detailed size guides or contact our Style Advisors before ordering to find your perfect fit!

For any questions, email us at [email protected]. Our Bristol-based team is here to make your Glam Dress Store experience flawless from first click to final fitting!